Order Related Questions
Q. Is my credit card secure?
Yes! This site currently offers two ways to purchase: PayPal, or credit card via InternetSecure.com. Both options employ industry leading security measures so your credit card information remains secure at all times.
Q. What is your return policy?
A. We’re committed to helping you make real progress on your guitar. If you go through one of our courses, and find you have not learned anything from it, simply send it back within the first 60 days, and we’ll give you a full refund, less shipping.
Q. Do you accept orders by mail?
A. Yes, we accept orders by mail. Check, money order, and VISA / Mastercard are all valid mail-order payment methods. Please download this form for more details.
Q. Do you accept American Express or Discover?
A. Yes. You can use these cards through our normal credit card order method, or via the PayPal option.
Q. Why is the amount on my credit card statement different than what I was charged?
A. All prices listed on our site are in US dollars. If you paid by credit card and your card is not a US dollar card, then the card company automatically charges you a small percentage for converting the international charge.
Q. Why do I have to pay tax?
A. We are located in British Columbia, Canada, and as such abide by Canadian tax laws. Depending on where you live in Canada, the applicable taxes will be automatically added at checkout. Customers outside of Canada will not have any taxes added at checkout.
Q. How soon will I receive my DVD order?
A. That depends on the shipping option you select at checkout; however typically DVDs are shipped out within 1-3 business days of the order, and if delivered via United States Postal Service, will take about 5 days in transit. So you should see the package within 7-10 days of order. Sometimes it can take up to an extra week or two for International orders.
Q. Do you accept international orders?
A. Yes! Just put your complete shipping information into the form, and it will automatically compute your shipping costs direct to wherever you are in the world. Shipping times may vary. If for some reason your country doesn’t show up on the list, please contact us directly.
Q. Can I order just the DVD and not the download?
A. No, the download is included in all package options. However, if you do not wish to use the download area, that is okay as the DVD will contain what you need. The benefit of the download area is that it gives you access to future product updates which will happen from time to time.
Download Related Questions
Q. When I click on the download links in the member’s area, it takes forever to load the video. What gives?
A. If you click the download links directly, your internet browser will attempt to load the video inside of the browser. To prevent this, right click on the link, and select “Save Target As” or “Save File As” and save the file to a location on your computer where you’ll remember where you put it. We recommend creating a folder specific to this lesson, and downloading all the material into that one folder in order to find it easily later on.
Q. When I start the download, it tells me it will take several hours. Is this normal?
A. Just like in high school math, the distance you can travel is dependent on how fast you’re going. If you have a fast internet connection, you should be able to download all of the material in an hour or two. However, if your internet connection is slower, it may take several hours to complete the download. We recommend using some form of download manager software that will allow you to resume your download in case it is interrupted.
Q. I’ve downloaded the files, but now I can’t find them on my computer! Help!
You can check your Downloads folder, and if the files are not there, we recommend going back as if you were going to re-download the files, but this time when your internet browser asks you where to save the files, take note of the location, and go look there on your computer.
Q. I’ve download the files, but they won’t play on my computer!
The video file should play in most video software, however if you’re having problems you can try downloading and installing VLC Media Player which is free.
Q. Can I download the lesson material on more than one computer?
Yes, your login details allow you access to the member’s area, so you can download the lesson as many times as you require. Some people like to have the lesson on both their home computer as well as their work computer, and this works just fine with this system.
If you’ve got a question that has not been answered on this page, feel free to contact us directly.
The Riff Ninja